Privacy Policy

Century 21 Auctions (a trading name of AuctionESM Limited) respects your privacy and is committed to protecting your personal information. This page explains how we collect, use, and safeguard your data when you visit or interact with our website.

By continuing to use this website, you agree to this Privacy Policy. If you do not agree, please stop using the website immediately. 

1. Who We Are

We are a proud member of The Property Ombudsman Code of Practice for Residential Estate Agents. 

Company Name: AuctionESM Limited (trading as Century 21 Auctions Ltd)

Registered Office: Suite 9, The Old Glass Works, 37 Canal Street,

Stockport SK1 3BZ

VAT Number: 474519075

2. What Data We Collect

We only collect personal information that you choose to share with us. This may include:

  • Your name
  • Email address
  • Telephone number
  • Any details you provide when making an enquiry about our services or properties

We also use cookies to help improve your browsing experience. You can manage or disable cookies in your browser settings at any time.

3. How We Use Your Information

We will only use your data when we have a valid reason to do so. Typical reasons include:

  • Responding to your enquiry
  • Providing details about properties or services you have requested
  • Sending you similar property information that may interest you (you can unsubscribe at any time)

We will keep your personal data secure and only for as long as necessary to fulfil the purposes it was collected for, unless:

  • You become a client or buyer
  • You request that we keep your details longer
  • We are legally required to retain certain records

You may withdraw your consent for us to use your data at any time.

4. Sharing Your Data

We will never sell your personal information. However, we may share it with trusted third parties when necessary, including:

  • Other Century 21 offices or branches
  • Joint agents or consultants assisting with sales or viewings
  • Sales board companies or service providers
  • Legal, financial, or regulatory bodies when required by law

All third parties are required to keep your information secure and use it only for the agreed purpose.

5. Your Rights

Under UK data protection law, you have the right to:

  • Be informed about how we use your data
  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (where legally possible)
  • Restrict or object to how we process your data
  • Request a copy of your data for transfer elsewhere (data portability)

To exercise any of these rights, please contact:

Rachel Chiragh

6. How and Where We Store Your Data

Your data is stored securely within the United Kingdom. We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. 

7. Accessing Your Information

You can request a copy of the personal data we hold about you at any time — free of charge.

To do so, please contact

Rachel Chiragh

We will respond to your request within one month. 

8. Links to Other Websites

Our website may include links to external websites. We are not responsible for how other websites collect, store, or use your data. Please review their privacy policies before sharing any personal information. 

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be available on this page. By continuing to use our website after changes are posted, you agree to the updated terms.

10. Complaints

If you have any concerns about how we handle your personal data, please contact:

Rachel Chiragh

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):

11. Contact Us

For any questions about this Privacy Policy or your personal data, please contact: